CSR Consumer Issues

Approaches to consumer issues

The Fujitsu General Group, since it began its role as a manufacturer, has always grown through technological progress and innovation, being the first in the industry to introduce leading-edge products to the global market.

With an eye on the next 10 to 20 years, we are working to create new value through innovation and technology to realize a society where future generations can live with joy and hope.

mage of Approaches to consumer issues

Key initiatives

Delivering products that meet customer expectations

Under Fujitsu General Group's Corporate Philosophy, "— Living together for our future — Through innovation and technology, we deliver a brighter future with the peace of mind to our customers and societies around the world." we aim to contribute to the realization of a comfortable, safe and secure society by providing new value to our customers and societies.

The Fujitsu General Product Safety Charter (JP website/Japanese)

Quality Initiatives

「The Fujitsu General Group-wide quality assurance policy」

The Fujitsu General Group will continue to provide safe, high-quality products to ensure repeat purchase and increased customer loyalty.

1. We will always put quality first and foremost.

2. We will continue to produce products using advanced technology, which are both high quality and safe, to achieve customer satisfaction.

3. We will comply with all government laws and regulations.

4. We will proactively canvass our customers for feedback on product quality and safety issues. We will also undertake to promptly share any relevant information with our customer base.

5. We will continue to support both the global and local communities through ongoing quality improvement.

Ethics Education for Engineers

Every year, the Quality Assurance Management Department, which supervises quality in the Fujitsu General Group, invites lecturers from the Business Ethics Research Center (BERC) to conduct "Ethics Education for Engineers." In FY2022, there were lectures, and group discussions on hypothetical issues, with the results presented by participants.

Quality compliance interviews

The Quality Assurance Control Department, which controls the quality of Fujitsu General Group, conducts a questionnaire survey of engineers after the "Engineer Ethics Education" every year and interviews on quality compliance with the engineers who are deemed necessary in the survey. The purpose of the interviews is to explain the three factors (motive, opportunity, and justification) that cause fraud, and to ask about any cases that might have led to fraud committed by themselves or others, as well as to ask about the engineers’ concerns.

In FY2022, a total of 803 individuals submitted Ethics Education for Engineers questionnaires, none of whom were deemed to require interviews.

Customer information protection policy

The Fujitsu General Group is fully aware of its responsibility to protect sensitive data, including customers' personally identifiable information (personal information) such as their name, address, and e-mail address. We make every effort possible to properly manage and protect the data we hold, including personal information, and are strengthening our IT security protocols using the services provided by an in-house division which specializes in this field to prevent any security breach which could compromise our data security and allow unauthorized access.

Privacy Policy

Relevant Information (Links)

Customer Satisfaction

  • Initiatives in Japan
  • Overseas initiatives
  • Expansion of service system

Quality Control

  • Product quality assurance
  • Advanced research facilities and equipment