When you forgot the password

  1. If you forgot the password, tap [Forgot Password?] (a).
    The "Password Resend” screen is displayed.

  2. Enter the registered e-mail address (b).
    Tap [Send] (c).
    The password reset e-mail will be sent to the entered e-mail address.
    To close this window without resetting the password, tap [Cancel] (d).

  3. Tap the link in the e-mail sent to you to open the Password Reset screen and then set the new password.


    • Be sure to enter one-byte characters for the password.
    • The password must contain a combination at least three of uppercase letters, lowercase letters, numbers, and symbols.